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Shipping Policy

All orders placed before 2pm Central will be shipped the same business day (M-F) with the exception of holidays. If you need your order fast choose the expedited shipping method to meet your time frame. 

Customer review: "This is my new favorite site! Prices are great! Shipping is quick! Great selection." BizRate comment


Shipping Options:
Creative Crystal now distributes from the United States and offers a variety of shipping options beginning at $6.00 USD for the contiguous U.S. and $20.00 USD for the rest of the world (varying based on destination). These options will be displayed at checkout. All shipments will be sent United States Postal Service (within the contiguous US only) or UPS. Please note: All orders are sent as a tracked package.

VAT & Import Duties:
VAT / Custom Duty / Local Taxes / Import Duties are borne directly by the customer, to be paid at the time of delivery to our courier partner or as advised by our courier partner. Creative Crystal does not include these extra charges in the prices displayed on our website. These taxes are chargeable over & above the product/order price you pay on our site.

Note: These charges are ungovernable and they differ from country to country according to the local rules & regulations.

Tracking Numbers:
We provide delivery confirmation so you can track your packages. Once the shipper shows your package has been delivered to your location, neither the Postal Service or our company is responsible if the package is lost, stolen or misplaced. For tracking numbers and other details, log in to and view your account details.

If your package is lost, and the carrier cannot provide delivery confirmation, we will send a replacement order at no cost to you. If the carrier has proof of delivery, but you did not receive your package, you must file a claim directly with the carrier. This guarantee does not cover replacement of items damaged by incorrect handling or carelessness.

Damaged Packages:
Should a package be damaged in transit, the original shipping box must be kept and available for inspection. Contact our Customer Service department at 773.318.3910 or email customer service within 5 days of receipt.